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DELIVERY & RETURNS
All UK orders, with express delivery services, placed before 3pm Mon-Fri will be dispatched the same day. Orders with standard delivery will be dispatched within 1-2 days.
England, Scotland and Wales
Evri Standard Shipping (2-3 working days): £2.95
Yodel Next Working Day Shipping: £3.95
DPD Next Working Day Shipping (Mon-Fri when ordered before 3pm): £4.95
Free Shipping on orders over £150
Upgrade to DPD Next Working Day Shipping for £2.95 on orders over £150
Evri and Yodel deliveries will be made between 7am and 9pm
DPD deliveries will be made between 9am and 5pm (business) or 7am and 9pm (residential)
Please note, DPD is a next working day service. Place your order before 3pm for your order to be dispatched same day and delivered on the next working day (Monday-Friday)
All London Lash Pro orders are shipped with a trackable service. The service provided will depend on the option chosen at the checkout.
Upon dispatch, you will receive the tracking number of your parcel with a shipping confirmation email.
You can track your parcel using the link in the dispatch confirmation email or the email or text sent from the carrier, depending on the service chosen when placing your order or in your account.
We endeavour to deliver orders within stated timeframes, however, occasionally there may be unexpected delays during transit with the carriers and your local customs authority that are beyond our control, but, we will always try to resolve for you.
For all UK orders and deliveries sent with Evri, If for any reason you do not receive your delivery, please note to allow us to investigate this matter with the carrier, we would require notification that the goods have not been received within 30 days of dispatch.
Amend:
Unfortunately, we cannot always amend orders once an order has been placed. We recommend you double check the contents before proceeding to make the payment.
You are always welcome to contact us via Live Chat or email if you make a mistake, however, we can't guarentee your order will be amendable before it is dispatched. So always best to double check!
If you are ordering to a ROW (rest of world) region and your Duties & Taxes are pre-paid then unfortunately we cannot edit your order at any stage. If you made a mistake, the order will need to be cancelled and re-placed again. To cancel your order, please get in touch with us ASAP so we can cancel your order before it is dispatched from our warehouse.
Cancel:
Please note, that due to the super-fast processing time of your orders, it may not always be possible to cancel an order once it has been placed.
Should this be the case, the team will further advise on the alternative options available.
Please reach out to our lovely customer care team at info@inlei.co.uk or on live chat and state your Order ID and request for the cancellation. If a cancellation is unavailable, you will be advised of alternative options.
Please reach out to our lovely customer care team at info@inlei.co.uk or on live chat and state your Order ID and request for a delivery address amendment.
A member of the team will then check for you and advise if this can be amended.
Please note, it may not always be possible to amend or update the address before the parcel is out for delivery and shipping countries cannot be amended. If the shipping country needs to be changed, the order will need to be cancelled and placed again. Billing addresses cannot be changed at any point.
You are welcome to return any unwanted and unused items in their original packaging within 14 days of receiving the item(s).
If you wish to return any item for any reason, you are invited first to contact our Customer Care team. Please send an email to info@inlei.co.uk to discuss any specifics and receive further instructions.
Find out more information on how to return an item for a Refund or Exchange.
ACCOUNT/PAYMENT METHODS
To view your previous order history with us, you can log in to your customer account.
Any previous orders associated with your email address will be listed here.
You can use any of the payment types listed below to pay for your order.
- Visa - Mastercard - AMEX - PayPal - Google Pay - Apple Pay - Klarna - ClearPay
We take security and fraud very seriously. As well as your details being safe and secure with us, all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. To better protect our customers when making online payments you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone.
You can pay with your order via a Gift Card if you have received a gift card code. Please note delivery charges will still apply.
Please note: Some payment methods are subject to a soft credit check.
Please note, unfortunately, due to restrictions with our international currency provider, Buy Now, Pay Later options are unavailable to certain countries.
In Lei UK reserves the right to cancel or alter any promotions. Discount codes will not work alongside other discount codes. If you have any concerns, please email info@inlei.co.uk
To apply a discount code to your order total:
Enter the code at the checkout
You need to enter the code exactly as it was given to you and without any spaces. Type or copy and paste the code into the ‘Gift card or discount code’ box.
2. Make sure you click 'Apply' to apply the code to your order
Once you've entered the code, click on 'Apply' and it will add the code to your order. When the code has been applied to your order, you'll see the promo value and the total of your order will change to reflect the code.
You must enter the discount/promo code when you are checking out as it can't be applied later and we cannot grant refunds for missed discounts either.
OTHER
When it comes to patch testing, this is something which is strongly advised but not something you necessarily need to enforce. We recommend checking with your insurance provider if they require you to perform a patch test in order to cover you for the treatment.
A patch test should always be carried out at least 48 hours prior to the treatment by applying tint and the other products used in the treatment to the inner elbow area and wait 24-48 hours for any irritation to occur.
Few important things to remember:
- When it comes to tint, always mix the tint with developer and use the darkest shade for the patch test in order to get the best result
- Always check with your insurance provider what is their policy regarding patch testing.
- Always inform your clients that they may still develop an allergic reaction despite having a patch test done, as allergic reaction to products can be a developed allergy and can happen at any point (even after many years).
- We strongly advise NOT to perform a treatment, if your client shows any signs of an allergic reaction, or you are aware of an allergic reaction that happened in the past.
We do not have a physical shop, we are an online-based company.
We have assigned maximum limits to our product selection on our websites for a few key reasons:
1. To avoid customers facing any potential overstocks from bulk buying and the products then reaching its expiry date before use (especially the glues!)
2. To avoid buying for resale
Our returns policy states that we cannot accept any returns for unwanted products over 14 days since purchase, and so unfortunately we would not be able to accept any returns over this period if you accidentally overstocked from bulk buying during the sale. The last thing we want is for our customers to lose out, so we have this policy in place to safeguard against any potential disappointments.
BROW BOMBER
Disclaimer: Brow Bomber products are for eyebrow treatments only performed by a trained professional.
Brow Bomber 3 is a product designed to be used as the last part of the Brow Bomber treatment to finish the treatment and complement the previously used products, which can be quite drying on the eyebrow hairs.
Used on its own, it does not give a brow lamination effect, and will only act as a moisturising, nourishing butter. It can be used as the last step of the tinting procedure to nourish the eyebrows.
Brow Bomber 3 is for professional use only.
Yes, Brow Bomber is a name used to describe a brow lamination/brow perm treatment that is performed using InLei Brow Bomber products.
All products from the Brow Bomber range have been designed to work together, in order to guarantee sufficient results. If you decide to use another tint brand, you may not have the same effects as when using all products from the collection.
We recommend using Fixing Gel or Mister Fix to align the eyebrows during Brow Bomber treatment. This will help you control the directions of hairs and create the desired effect. We do NOT advise using cling film for Brow Bomber treatment, as Brow Bomber is a cold perm, therefore it should not be exposed to a higher temperature during processing time (higher temperature is created when brows are covered with a cling film, which speeds up the processing time - this may cause damage to eyebrow hairs).
No, the Brow Bomber range has been designed specifically for brow lamination, and should not be used on the lashes, as it may cause damage.
Both Lash Filler and Brow Bomber ranges have been designed to work together within their own range of products. That is why we wouldn't recommend mixing products from another range, as we cannot guarantee the results.
Brow Bomber 3 is a product for professional use and should not be retailed to clients.
As the solution inside the Brow Bomber 3 is a delicate nourishing butter, it may solidify if stored at colder temperatures. It is recommended to warm the bottle up by rolling it between the hands for 1-2 minutes before dispensing and storing it at room temperature (18-22 Degrees Celsius) for at least 3 hours before the treatment.
We do not recommend warming the bottle up in the microwave or near a direct heat source.
Every product has its expiry date listed on the packaging. It is a small open jar icon with the number inside - the number indicates the months.
Brow Lift 1 - 3 months after opening
Brow Lock 2 - 3 months after opening
Brow Bomber 3 - 9 months after opening
EYEBROW TINTING
Henna dye cannot be used for Brow Bomber (brow lamination) treatment. Both henna and lamination slightly dry out the eyebrow hair and when combined together can cause damage to the eyebrows.
You should wait at least 20 days after brow lamination to offer a henna brow treatment. For brow lamination, it is recommended to use tint.
The stain of the tint on the skin depends on several factors:
- the colour used during the treatment (darker colours tend to leave a slightly stronger stain)
- skin type (colour will fade quicker on oily skin)
- mechanical movements (the use of scrubs, peelings, touching the eyebrows, makeup application etc).
On normal skin, the results can last around 7-10 days, on dry skin up to 7 days, and on oily or mixed skin only up to 3-5 days.
PPD:
Every hair dye contains PPD, however, InLei Tint contains a very small percentage of it, compared to other brands.
Ammonia:
InLei Tint is based on plant waxes and does not contain ammonia.
LASH FILLER
In short, yes. The In Lei Lash Filler treatment is a lash lift/lamination treatment with the added component of nourishing and thickening the client’s natural lashes. It is an innovative product on the market, offering a unique difference from the standard lash lift treatment.
Lash lift/lamination is a general term used for describing a treatment that permanently changes the curl of the natural lashes. Many years ago, when lash perming was just invented, no one knew much about the chemistry of the products, therefore lash perm was based on only two components of the treatment (perming + neutralising solution), however, it lacked the third component that would moisturise and nourish the lashes.
Only many years later and after lots of research lash perm started to evaluate, offering more 'lash friendly' solutions, including nourishing serums as a last part of the treatment.
This is when the name lash perm, changed to lash lift/lash lamination. Those treatments started to include nourishment as a last part of the treatment, improving the condition of natural lashes.
Based on that, you can say that Lash Filler is a lash lift/lamination treatment, however, it is a lot different from other, similar treatments available on the market. Lash Filler is a much safer treatment as products undergo several tests that strictly define their ingredients and their influence on the hair structure.
Lash Filler has a positive impact on lash growth and health, resulting in thicker and shiner natural lashes. Lash Filler is also the first treatment in the world that has been recognised for its efficiency, including thickening of natural lashes up to 24%, which is confirmed by clinical tests done by the University of Milan.
The LVL is a treatment that just lifts the client's lashes. InLei’s Lash Filler treatment not only lifts the client's lashes but also nourishes the lashes from the inside out. It also helps increase the lashes' natural thickness by up to 24% after just three treatments - which has been clinically proven by the University of Milan.
Filler 3 is one of the components of the full Lash Filler treatment and was designed to work strictly with other products from the range (Form 1 and Fix 2). Using Filler 3 on its own or with other lash lift brands does not guarantee results and is not recommended.
Yes, you can offer a Brow Filler treatment using InLei Lash Filler products, however, please note that the Lash Filler range of products was designed for eyelashes, and for eyebrows In Lei have created the Brow Bomber range.
Brow Filler will influence the brow hair structure, resulting in thicker hair up to 24% in 3 treatments. It is important to remember that not every client would like to have their eyebrow hairs thicker.
Filler 3 is a product for professional use and should not be retailed to clients.
We do not recommend using Filler 3 on its own, as this product was designed to be a part of Lash Filler treatment and does not guarantee results when used as a stand-alone product.
Every solution during Lash Filler treatment should be removed using dry cotton buds. We strongly advise you not to use any water. At the very end of the treatment, we recommend using Filler 3 to help dissolve the Fixing gel, and then using the Fillering tool, remove the residue of the fixing gel and tint leftovers from natural lashes. Filler 3 can be left on the lashes and does not need to be removed after the treatment is finished.
First of all, remember to pay attention to the amount of fixing gel that you are using during the treatment. If you tend to apply too much fixing gel, start working with smaller sections that will help you control the amount of product. At the end of the treatment, we recommend using Filler 3 to help dissolve the fixing gel, and then using the Fillering tool, remove the residue of fixing gel from natural lashes.
Alternatively to Fixing Gel, we also retail the InLei LamiCa Gel which may be a suitable alternative for you if you struggle with the Fixing Gel. Compared to inLei®’s flagship "Fixing Gel", LamiCa is softer and more flexible during the application, while guaranteeing the same performance in terms of results. The thin and soft brush will allow you to attach the lashes without any product wastage, and the very soft formulation allows you to cleanse the eyelid and lashes thoroughly and easily at the end of the treatment, using only a little water.
If the effect of the treatment is not as your client has expected, the best solution would be to offer them a complementary treatment in a few weeks' time. If the final result requires an immediate fix, then you can repeat the treatment in the next couple of days, using the minimum timing. However, always take into consideration your client's natural lashes when making a decision, as you do not want to cause any further damage.
If you have any further questions or need some immediate advice, we’d recommend to get in touch with our Customer Service team via Live Chat.
There are several reasons why the lashes didn't lift after the treatment:
1. Incorrect size of the silicone shield (was the curl too soft/big for the client's lashes resulting in a weak curling effect?)
2. The lashes were incorrectly aligned on the silicone shield
3. Too much of the fixing gel was used that prevented other products from working
4. Incorrect product placement for Form 1 and Fix 2
5. Incorrect choice of timing
6. Working with expired products
7. Working with products that were incorrectly stored
It is advised to perform one treatment every 3 to 5 weeks, depending on the lash growth cycle, for continuous results.
All Lash Filler products are cruelty-free with the majority of products being also vegan. The only product that is not vegan is InLei Filler 3 which contains Keratin, and In Lei Gentle Wax.
One sachet (1.5ml) is designed as a Monodose, which means that it should be used for one customer due to the nature of the packaging. However, if sealed properly, the sachet can be used for 2-3 clients, but should always be used within a maximum of 1 week after opening. Incorrect sealing of the sachet may result in products losing their strength and influencing the outcome of the treatment.
Form 1 and Fix 2 - lasts up to 35 treatments depending on the amount used for each client. Filler 3 - up to 15 treatments, depending on the amount used for each client.
Other products such as Cream Developer, Tint or Mousse are long-lasting products that can be used for many months.
Every product has its expiry date listed on the packaging. It is a small open jar icon with the number inside - the number indicates the months.
Bottles:
Form 1/Fix 2/ Filler 3 - 2 months after opening
Sachets:
Form 1/Fix 2/ Filler 3 - it is recommended to use it for a one treatment
It is always best to patch-test the client for all products that are used during the treatment, as they all may come into contact with the skin during the treatment. A patch test on the skin would be conducted as normal, by placing a dab of the product onto clean skin using a clean microfibre brush. You should apply all of the products to the forearm, wait for 15 minutes and then wipe the product off and cover the patch test areas with a hypoallergenic plaster.
Top tip! Write which product was tested on that spot and allow your client to observe the area for any reaction and report back on which product gave them irritation.
Ask the client to observe the area over 24 to 48 hours. If the client has a reaction, you must refer them to their GP and not provide any further medical advice or perform the treatment.
Tint must be mixed with the cream developer (hydrogen peroxide) in order to patch test. This will be a more common allergen due to a small percentage of PPD in which customers might be allergic.
All ingredients are written on the packaging of the products, so during the consultation/patch testing appointment when doing a medical history, ask the customer if they know they are allergic to any of them, and avoid using that product if so. If unaware and the client hasn’t developed an allergic reaction previously - please make sure to do the patch test before the treatment. It doesn't guarantee that allergic reactions won't develop during the treatment, but it is definitely safer to do so.
In each product leaflet it says whether to patch test or not, but to be on the safe side we always say to patch test all products you would be using.
EYELASH TINTING
No, tinting the lashes is optional and depends on your client's personal preference. You will also not tint the lashes if your client experienced any irritation or sensitivity after the patch test.
Tinting is a part of Lash Filler treatment, therefore is performed during the treatment itself, after Fix 2 solution.
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